Frequently Asked Questions
ORDER
When will I receive tracking information on my order?
Tracking information will be emailed to you once the order has been processed and shipped out from our facility.
How can I check the status of my order?
You should receive detailed tracking information once your order has left our facility. You can also log in to your account to check your order status.
Can I change/cancel my order?
Yes, orders can be changed or canceled after they have been placed, provided they have not yet been shipped. You can contact us with your name and order number to make any changes to your active orders.
What happens if an item I purchased is backordered or out of stock?
Because we source authentic products through various legitimate retail and liquidation channels to get you the best price, inventory can fluctuate. If an item becomes unavailable after your order is placed, our customer service team will reach out to you immediately to offer an alternative item or issue a full refund.
SHIPPING
How long will my order take to ship?
The typical processing time for an order is one to two business days. For more specific shipping details, please refer to our Shipping Policy.
Do you ship outside the contiguous US, Hawaii, or Alaska?
We currently only ship products within the United States, including Hawaii, Alaska, and Puerto Rico. We do not offer international shipping at this time.
How can I calculate the shipping cost for my order?
We currently offer free shipping for orders over $79. For orders under this amount, you can see the exact shipping fee in your cart once your zip code is entered. For more details, please refer to our Shipping Policy.
RETURNS AND EXCHANGES
My product was damaged in shipping, what should I do?
If you receive a damaged item in your order, please contact us immediately with your name, order number, and photos of the damage so we can assist you with a replacement or refund.
Can I return an item because I do not like it?
If you are unsatisfied with your purchase, you can ship it back to us for a refund or exchange within 30 days of delivery. A restocking fee may apply. For more detailed instructions, please visit our Return and Refund Policy.
WARRANTY
Are your products authentic? Do they come with a warranty?
Yes, we guarantee that all products sold on this site are authentic. We source genuine products in bulk through legitimate US retail and liquidation channels under the "First Sale Doctrine." Because we are an independent reseller, manufacturer warranties may not apply. Instead, we stand by our products by offering a comprehensive 30-day return policy for any defective items.
PAYMENT AND TAX
What payment methods do you accept?
YelRock Tool currently accepts the following secure payment methods: Visa, Mastercard, American Express (Amex), UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay.
(Note for the rest of the FAQ section, keep the tax questions exactly as previously provided:)
Will I be charged sales tax?
Orders shipped to any U.S. state, including Alaska and Hawaii, will include applicable local and state sales taxes as required by law.
Can I get tax free with Tax Exemptions?
If you qualify for a tax exemption, you can submit a valid Tax Certificate in your Account Settings or contact our support team prior to placing an order.
ACCOUNT AND SETTINGS
How do I update my personal information on my account?
Log in to your account on our website and click Account Settings in the top right corner of the Home Page. From there, you can edit your contact information, payment methods, billing & shipping addresses, and manage your orders.
What do I do if I get an error on your website?
Should you encounter any errors while on our site, we suggest clearing your cache or restarting your browser. If the issue persists, please inform our customer support team through our Contact Us page.